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Terms And Conditions

This page outlines the Compliance Consultancy Terms and Conditions that govern the delivery of our expert consultancy services at CompliantRetrofits.co.uk. Our comprehensive terms cover all aspects of the professional support we provide, including detailed management system audits, thorough risk assessments, and ongoing compliance assistance specifically tailored to meet the unique needs of your business. By reviewing these terms carefully, you will gain a clear understanding of our service commitments, including scheduled visits or remote sessions, the documentation we provide, and how we assist in implementing effective management systems. Additionally, these terms clarify your responsibilities as our client, including timely communication of changes, adherence to advice, and payment obligations. We also set out important legal considerations such as liability limitations, intellectual property rights, and termination conditions to ensure transparency and protect both parties. We encourage you to read these terms fully to build a strong, compliant partnership with us.

Definitions

Term Meaning
Agreed Frequency The scheduled frequency of visits to your registered office, main business location, or remote sessions, as outlined in the Quotation.
Competent Consultant A consultant holding qualifications such as I.O.S.H., M.I.I.R.S.M., IEMA membership, N.E.B.O.S.H., or equivalent certifications relevant to the contract.
Contract Period The duration of the contract as stated in the Quotation.
Contract Acceptance Fee The initial down payment specified in the Quotation.
Monthly Instalments Agreed monthly payments as specified under ‘Payment of the Fee’ in the Quotation.
Quotation The official quotation document attached to these Terms and Conditions.
Start Date The contract commencement date as specified in the Quotation.
Fee The total service fee detailed in the Quotation.
Our / We / Us Compliant Retrofits Ltd, company number 1251948, registered at 1023 Stockport Road, Manchester, M19 2TB
You / Your The company, business, or organisation named in the Quotation.

Services

  • We provide confidential consultancy services at your registered office, main place of business, or remotely as required at the Contract Period start.
  • Services include audits and management system reviews based on your provided documentation.
  • We deliver relevant management system documents such as policies, procedures, or forms customized to your working environment.
  • You are responsible for implementing all provided management documentation.
  • Risk Assessments will be created if required; your nominated personnel will review and update these after attending our Risk Assessment Training Workshop (free of charge).
  • We monitor your progress through visits or remote reviews at the Agreed Frequency.
  • Consultancy advice is provided during office hours (09:00–17:00, Mon-Fri, excluding holidays). Additional work or extended support may incur extra charges as detailed in the Quotation.
  • Advice is delivered by a Competent Consultant or a qualified team member.

 

Payment Terms

ClauseDetails
2.1Payment of the Fee is due in consideration for consultancy services provided.
2.2Payment structure:
 – Contract Acceptance Fee upon Quotation acceptance
 – Monthly instalments by standing order as per the Quotation
2.3If payment is not received, the full remaining balance is due immediately, and services may be suspended.

Your Responsibilities

  • You must promptly inform us of any changes to your requirements.
  • You are responsible for acting on our advice and updating any management documentation accordingly.
  • We are not liable for issues caused by your failure to act on recommendations.

Termination

We may terminate this agreement immediately if:

ConditionDescription
4.1.1You fail to meet obligations and do not remedy within 30 days of written notice.
4.1.2You provide inaccurate or misleading information about employees, incidents, or practices.
4.1.3You fail to keep us informed about relevant employees, incidents, or activities.
4.1.4You fail to notify us of facts that may lead to fines, sanctions, disputes, or prosecutions.

Liability

  • Our liability to you is limited to the Fee paid.
  • We are not responsible for any consequential losses.
  • You indemnify us against claims or damages related to our service provision.

Intellectual Property

ClauseDetails
6.1All copyright in documents produced by us remains with Compliant Retrofits Ltd unless otherwise agreed.
6.2You are granted a royalty-free license to use provided management system documents during the copyright period.

Miscellaneous

  • These Terms and the Quotation are governed by the laws of England and Wales.
  • Our Standard Terms of Business apply; where conflicts arise, these Terms prevail.
  • We are not liable for failures caused by events beyond our control (e.g., natural disasters, strikes, terrorism).
  • No waiver of breach shall affect other breaches.
  • If any term is invalid, the rest remain effective.
  • We may update these Terms with at least one month’s written notice.

Appendix 1: Sample Retained Support Schedule

MonthActivityDuration
ISO 14001 11 days total
1Quarterly review meeting1 hour
1Strategic audit: Context, Leadership, Planning1 day
2Planning audit: Aspects, Risks & Opportunities, Objectives, Targets1 day
3Operational controls (on-site) audit1 day
4Quarterly review meeting1 hour
4Performance and improvement audit1 day
4Legal compliance update–
5Legal compliance (remote documentation) audit1 day
7Quarterly review meeting1 hour
7Legal compliance (on-site) audit1 day
8Support audit: Resourcing, Competency, Awareness, Communications1 day
9Operational controls (remote documentation) audit1 day
10Quarterly review meeting1 hour
10Legal compliance update–
10Management review meeting1 day
12Certification audit attendance2 days
MonthActivityDuration
ISO 45001 12 days total
1Quarterly review meeting1 hour
1Strategic audit: Context, Leadership, Planning, Participation1 day
2Planning audit: Hazard assessment, Risk assessments, COSHH, DSEAR1 day
3Operational controls (on-site) audit1 day
4Quarterly review meeting1 hour
4Planning audit: Risks and opportunities, Objectives, Targets1 day
5Legal compliance update–
5Operational controls (remote documentation) audit1 day
6Legal compliance (remote documentation) audit1 day
7Quarterly review meeting1 hour
7Legal compliance (on-site) audit1 day
8Support audit: Resourcing, Competency, Awareness, Communications1 day
9Performance and improvement audit1 day
10Quarterly review meeting1 hour
10Legal compliance update–
10Management review meeting1 day
12Certification audit attendance2 days
MonthActivityDuration
ISO 9001 12 days total
1Quarterly review meeting1 hour
1Strategic audit: Context, Leadership, Planning, Customer focus1 day
2Planning audit: Risks and opportunities, Objectives, Change management1 day
3Operational controls customer (remote) audit1 day
4Quarterly review meeting1 hour
4Performance and improvement audit1 day
5Operational controls design (remote) audit1 day
6Operational controls production (remote) audit1 day
7Quarterly review meeting1 hour
7Operational controls sub-contractor/supplier (on-site) audit1 day
8Non-conforming product and customer satisfaction audit1 day
9Support audit: Resourcing, Competency, Awareness, Communications1 day
10Quarterly review meeting1 hour
10Management review meeting1 day
12Certification audit attendance2 days
MonthActivityDuration
IMS: ISO 14001 / 45001 / 9001 15 days total
1Quarterly review meeting1 hour
1Strategic audit: Context, Leadership, Planning, Customer focus1 day
2Planning audit: Strategic & risk management, Hazard assessment, COSHH, DSEAR, Change management1.5 days
3Operational controls (on-site): H&S, Environmental, Supplier controls1.5 days
4Quarterly review meeting1 hour
4Performance and improvement audit1 day
5Operational controls customer and design (remote) audit1 day
6Legal compliance (remote) audit1 day
7Quarterly review meeting1 hour
7Support audit: Resourcing, Competency, Awareness, Communications1 day
8Legal compliance (on-site) audit1 day
9Non-conforming product and customer satisfaction audit1 day
10Quarterly review meeting1 hour
10Operational controls production (remote) audit1 day
11Management review meeting–
12Certification audit attendance3 days