Welcome to Compliant Retrofits Ltd (“we”, “us”, “our”). These Terms and Conditions govern your use of our website (compliantretrofits.co.uk) and our retrofit compliance, training, and consultancy services.
By using our website or purchasing our services, you agree to these Terms. If you do not agree, please do not use our website or services.
Your use of this website is also subject to our Privacy Policy and Cookie Policy , which explain how we collect, use, and protect your information.
These Terms were last updated on 1-june-2026. We may update them from time to time. The latest version will always be published on this page.
We provide the following services for clients in Manchester and across the UK:
Specific services may require a separate service agreement, which will be provided before work commences. The service agreement will outline:
⦁ Scope of work and deliverables
⦁ Timeline and milestones
⦁ Payment terms and schedule
⦁ Cancellation terms and fees
⦁ Warranties and guarantees
⦁ Specific conditions for your project
In the event of a conflict between these Terms and a service agreement, the service agreement shall prevail.
For ECO4 grant applications, additional terms from the scheme administrator may apply. We will notify you of these before submitting your application.
Training Courses
Payment required at time of booking to secure your place. Course materials are provided after payment confirmation.
Consultancy Services
50% deposit required before work commences. Balance due on completion of the agreed deliverables.
ECO4 Support
Fixed fee (agreed before application) or percentage of grant value (as stated in service agreement). Fee is due when grant is approved or work is completed.
Our Content
All content on this website (text, images, logos, documents, graphics) is owned by Compliant Retrofits Ltd or licensed to us. You may not reproduce, distribute, modify, or commercially exploit our content without written permission.
Your Documents
You retain ownership of any documents, reports, or designs we create specifically for your project. We grant you a perpetual, royalty-free license to use these documents for your project.
Training Materials
Course materials are for your personal use only. You may not share, reproduce, or distribute training materials without written permission.
To the maximum extent permitted by law:
⦁ We are not liable for indirect or consequential damages (e.g., loss of profits, loss of data, loss of business)
⦁ Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim
⦁ We are not liable for delays caused by circumstances beyond our reasonable control (force majeure)
Nothing in these Terms excludes or limits our liability for:
⦁ Death or personal injury caused by our negligence
⦁ Fraud or fraudulent misrepresentation
⦁ Any other liability that cannot be excluded by law
⦁ Breach of your legal rights (e.g., consumer rights)
For ECO4-funded projects
Our liability is limited to the services we provide. We are not liable for decisions made by scheme administrators (e.g., application rejection, funding changes).
We warrant that:
⦁ Our services will be provided with reasonable care and skill
⦁ We comply with all applicable laws and regulations
⦁ Our PAS 2035 certified team holds appropriate qualifications
⦁ We follow RECC consumer protection standards proactively (pending accreditation)
Third-Party Warranties
⦁ Insulation installations: CIGA 25-year guarantee (where applicable)
⦁ Solar panels and heat pumps: Manufacturer warranties (typically 5-10 years parts, 25 years performance)
⦁ We will provide warranty documentation for all installations
Limitations
These Terms shall be governed by the laws of England and Wales.
Any legal proceedings shall be brought exclusively in the courts of England and Wales. If you are a consumer, you may also bring proceedings in your local county court.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
We may update these Terms from time to time to reflect changes in:
⦁ Our services or business practices
⦁ Legal or regulatory requirements
⦁ Industry standards
The latest version will always be published on this page with an updated effective date. Changes will not apply retroactively.
For ongoing service agreements, we will notify you of material changes before they take effect.
You may also wish to review our Privacy Policy and Cookie Policy , which may be updated separately from these Terms.
For questions about these Terms:
Email: info@compliantretrofits.co.uk
Phone: 0161 302 1985
Address: Unit 26 – Longsight Business Park, 69 Hamilton Road, Manchester, England, M13 0PD
We aim to respond to all enquiries within 5 working days.
If you have concerns about our services, you may also review our Complaint Procedure or Contact Us directly for assistance.
Contact us for questions about these Terms and Conditions.
Call us on 0161 302 1985 or Return to homepage.
