14-Day Cooling-Off Period | How to Cancel | After Course Commencement |
You have the right to cancel your training course booking within 14 days of purchase for a full refund, provided no course materials have been accessed and no training has commenced. | Send an email to info@compliantretrofits.co.uk with “Cancellation Request” in the subject line. Include your name, course name, and order number. | If you cancel after the course has started, no refund will be issued. You may be able to transfer to a future course date (subject to availability and admin fee of £50). Transfer requests must be made at least 7 days before the original course start date. |
If you cancel before any work has commenced, you receive a full refund of any deposit paid.
If you cancel after work has commenced, you will be charged for work completed at our daily or hourly rate as follows:
We will provide a detailed breakdown of charges upon cancellation.
We will inform you before submitting your application so you can decide whether to proceed.
Quotes are provided free of charge. If you decide not to proceed after receiving a quote, there is no charge.
If work has commenced and you cancel, you will be charged for materials and labour already incurred. We will provide a detailed breakdown of incurred costs upon cancellation.
For home energy upgrades, you have a 14-day cooling-off period under consumer protection regulations. If you cancel within 14 days of agreeing to the work, you receive a full refund of any deposit paid (provided no work has commenced).
We will send you a confirmation email when your refund has been processed
No refunds will be issued for:
We will explain the reason for any refund refusal in writing.
For refund or cancellation requests:
Email: info@compliantretrofits.co.uk
Phone: 0161 302 1985
Please include your name, service type, and reason for cancellation.
Contact us for refund or cancellation requests.
Call us on 0161 302 1985 or Return to homepage
